Frequently Asked Questions

What is AirVendor?

AirVendor is a web-based solution helping hospitals and healthcare facilities manage access controls and compliance for vendor representatives. Simply, we are a service hospitals utilise to communicate, and manage compliance with, their access policies.

What is Vendor Credentialing?

Vendor Credentialing is the certification process a company representative goes through to gain admittance to a healthcare facility. A credential can include a copy of your driver’s licence to confirm your identity or product training verification from your employer, as examples.

What if you don’t want to register with AirVendor?

It’s your choice, however it’s important to know you’ll be out of compliance with your Customer’s access policy and you may lose access to restricted or patient-sensitive areas within the hospital.

Why do my credentials need to be up to date?

Each hospital determines its access policies and all associated requirements, including how often the policy needs to be renewed. AirVendor has no authority to determine any hospital access policy.

Who has access to my details?

Only authorised users within the hospitals you’ve registered with can see your basic profile information, and whether you've been cleared for access for their facility.  They have no visibility over the personal details of your credentials, and you can remove yourself from any hospital at any time.  No one inside of your organisation has access to your profile information.

Who has access to my location?

Only authorised users within the facility you’re currently signed into have access to your location. When you have signed out of all facilities no one is monitoring your whereabouts.

How do I renew my annual membership?

Your membership is automatically renewed yearly.

How do I change my membership plan?

You may change your plan at any time.  Visit the "Your Settings" part of your profile, click on "Subscription" and choose your new plan.

Please note:

When you upgrade your plan, your card on file is charged the difference between your existing membership (taking into account how much of your 12 month membership has already been used) and the new plan selected.

When you downgrade your membership, your new plan does not take effect (and your card on file does not get charged) until your existing annual membership expires.

May I cancel my membership?

You may cancel your membership at any time. Please Contact Us and we will action on your behalf.

Do you sell my information to anyone?

No. For more information please visit our Privacy Policy.

What happens if I change employers?

If you change companies, please Contact Us as this ensures the remaining time on your 12 month membership will cross-over to your new role.  It is your responsibility to update all employer-related materials; noteworthy items may include your new direct manager contact details and product training verification.

Who is responsible for managing my documents and their expiration dates?

AirVendor manages all documents on your behalf. For example, this includes upcoming credential expiration reminders and notifications when your Customers update/add new policies for you to acknowledge.

How do I view the credentials required by my Customers?

After you add facilities you do business with via the search toolbar in the "Facility Selection" tab of your profile, the required credentials for each facility will automatically populate in the "My Credentials" tab.  You may then upload the requested documents directly into your profile.

How do I sign-in to a Healthcare Facility?

Simply click here to view the "Sign-In Process" outlined at the bottom of the page.

The app isn’t working, what are my options for sign out?

If the app isn't working, please visit the AirVendor kiosk on site and use the unique visit ID number on the printed badge you received when you signed in, to sign out. You may close an open visit via the "My visit history" link on your main profile page.

Where are my details stored?

Your details are securely stored in our cloud-based servers. All credential data you provide is also securely encrypted in our databases, so nobody can see your credential data except for the AirVendor application itself.

Why do I need my location turned on in the app?

Having your location turned on in the app enables you to receive important information about each facility you visit that utilises AirVendor's services (i.e. where the sign-in kiosk is located).

We do not track, record, or store your location. The only time the app knows where you are is when you are near a healthcare facility that uses AirVendor, in order to send you notification messages.